Effective Date: [06/03/2025]

At DiscountDealz LLC, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward and hassle-free process for returns, exchanges, and refunds on women’s and men’s clothing, shoes, and women’s handbags. Please carefully review our policy for returns and exchanges below.

1. General Policy Guidelines

• We accept returns within [30] days and Exchange in [7[ days from the date of delivery.
• Items must be unworn, unwashed, and in their original condition with tags still attached.
• Sale items, final sale items, and intimate items (including underwear and swimwear) are not eligible for return or exchange for hygiene reasons.
• Return Shipping Fees: Unless the item is defective or you received the wrong item, customers are responsible for return shipping costs.
• Please ensure you review the full Refund, Return, and Exchange process below to ensure a smooth transaction.

2. Returns

We offer a return for items that meet our conditions. Here’s how to return an item:

Return Eligibility:

• Timeframe: Returns must be requested within [30] days from the delivery date.
• Condition: Items must be unworn, unwashed, and in their original condition, with tags attached.
• Non-returnable Items: Sale items, final sale items, underwear, swimwear, and intimate items are not eligible for return due to hygiene reasons.

How to Return an Item:

1. Contact Us: Please reach out to us via [support@thediscountdealz.online] or call [+1 (833) 388-0065] to initiate your return. Include:
   • Your order number
   • The item(s) you wish to return
   • The reason for the return
2. Return Authorization: Once your return request is approved, we will send you a return authorization (RA) number and instructions on how to proceed with the return.
3. Return Shipping: Pack the item(s) securely in the original packaging (if available) with all tags and accessories. Clearly write the RA number on the outside of the package.
4. Ship the Item: Send the item back to us via a traceable shipping method. You are responsible for the return shipping costs, unless the item is damaged, defective, or incorrect.

3. Exchanges

If you wish to exchange an item for a different size, color, or style, we will be happy to assist. Here’s the process for exchanging an item:

Exchange Eligibility:

• Timeframe: Exchanges must be requested within [7] days of receiving your order.
• Condition: Items must be unworn, unwashed, and in new condition, with all tags attached.

How to Exchange an Item:

1. Request an Exchange: Contact us at [support@thediscountdealz.online] with:
   • Your order number
   • The item(s) you wish to exchange
   • The desired size, color, or style of the new item
2. Exchange Availability: If the item you want is in stock, we will process the exchange and send the new item to you once we receive the returned item.
3. Out-of-Stock Items: If the item is out of stock, we will refund your purchase instead.
4. Return Shipping for Exchanges: You are responsible for the return shipping costs. If the exchange is due to an error on our part (e.g., wrong item or defective item), we will cover the return shipping.

4. Refunds

If you choose not to exchange your item, or your item is eligible for a refund, here’s how refunds are processed:

Refund Eligibility:

• Items must be returned within [30] days from the delivery date.
• The items must be unworn, unwashed, and in original condition, with tags attached.

How Refunds Are Processed:

1. Once we receive your return and inspect the items, we will process your refund within [1] business days.
2. Refund Method: Refunds will be issued to the original payment method used at checkout.
3. Partial Refunds: If the returned item shows signs of use, is damaged, or is missing parts, we may issue a partial refund. Please ensure that the returned item is in its original condition to receive a full refund.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, we apologize for the inconvenience. Here’s how we handle these situations:

How to Report Damaged or Incorrect Items:

1. Contact Us Immediately: Please reach out to us within [2] days of receiving your order via [Insert Email Address].
2. Provide the following:
   • Your order number
   • A description of the issue
   • Photos of the damaged, defective, or incorrect item
3. Once we verify the issue, we will provide you with a prepaid return label and offer either:
   • A full refund
   • An exchange for the correct item

Note: If the defect or damage occurred after the item was received (e.g., from wear and tear), we cannot accept the return.

6. Non-Returnable and Non-Exchangeable Items

The following items cannot be returned or exchanged for hygienic or safety reasons:

• Underwear, intimates, and swimwear (if the protective hygiene liner has been removed)
• Final sale items (marked as “Final Sale” at the time of purchase)
• Gift cards
• Clearance items (marked as “non-returnable”)

7. Shipping Costs for Returns and Exchanges

• Return Shipping Fees: You are responsible for the cost of shipping items back to us unless the return is due to an error on our part (e.g., defective or incorrect item).
• Shipping Charges: Shipping charges are non-refundable. If you received free shipping on your order, the cost of the original shipping will be deducted from your refund.

8. Late Returns

• Returns within [30] days and exchanges must be initiated within [7] days from the delivery date. After this period, we are unable to process your return or exchange request.
• Items returned outside of the return window will be sent back to you at your expense.

9. Gift Returns

If you received an item as a gift, you may return it for a refund or exchange, following the same process outlined in this policy. If the gift was purchased with a gift receipt or proof of purchase, we can process the return.

10. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please feel free to contact us:

• Email: For new order
• [thediscountdealzllc@gmail.com]
• For Refund Exchange & Support
• [support@thediscountdealz.online].]
• Phone: [+1 (833) 388-0065]
• Mailing Address: [500 Park Blvd apt 152c Cherryhills, NJ 08002]

By making a purchase with DiscountDealz LLC, you agree to the terms and conditions outlined in this Refund, Return, and Exchange Policy.